WebNov 14, 2024 · The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. 6. Writing skills. WebApr 3, 2024 · Read more: 15 Tips for Better Customer Service Communication. 5. Learning de-escalation strategies. Customer service representative training is not complete without learning basic conflict resolution skills. For example, instead of saying “yes, but” always try to say “yes, and.” Being defensive always escalates the problem.
6.7 Integrating Goals and Objectives with Corporate …
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Your CSR Strategy Needs to Be Goal Driven, Achievable, …
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